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dianpu

About shop

Shipping Details

Please refer to the flow below for delivery.

Shipping Method:We use international express mail. ONE OF THE FOLLOWING SHIPPING COMPANIES IS SELECTED: SAGAWA EXPRESS, YAMATO TRANSPORT, FEDEX, DHL, OR UPS.
Shipping:There is no shipping fee for shipping the product. There is no additional burden on the customer.
Delivery time:

The products are made to order and are produced according to the customer’s order request.

After shipment, it is usually expected to arrive in 5 to 10 days. However, due to the nature of international mail, the scheduled arrival may be extended due to weather conditions, customs conditions, transportation conditions, etc.

Production delivery time:The delivery time for production is determined by the difficulty of production and the customer’s order request. In general, we will respond within the range of 3 to 45 days.
Estimated delivery:The estimated delivery time for the product is 5 to 10 days after shipment. We strive to ensure that our customers receive their goods promptly.
 
Please note:Since we are using international mail, the scheduled arrival may be extended due to weather, customs, transportation, etc. Thank you in advance for your understanding and forgiveness that we may not be able to meet your desired schedule.

About sales office retention

    • Free shipping on all products:
      In our shop, shipping costs for all products, including those held at the sales office, are free. There is no additional burden on the customer.

     

    • Customs duties:
      If the goods are subject to customs duties during transportation, we will bear them. Customers can rest assured that they will receive the goods.

Refusal to receive shipped products, long-term absence, return due to unknown address

    • Refusal to receive:
      We will not accept any refusal to receive the product at the time of delivery due to customer’s convenience.
    • Refusal and cancellation:
      Once the product has been sent, it has been purchased, and refusal to receive it does not mean cancellation.
    • Return due to long-term absence: If the storage period of the delivery company has exceeded due to long-term absence
      , etc., it will be automatically returned to the sender.
    • Resend fee and delivery period:
      A separate fee and delivery period will be charged when resending a returned item.
    • Wish to resend the product:
      If you wish to resend the product, please contact our “Contact Us”.
    • Effect of refusal to receive:
      Customers who refuse to receive may not be able to accept future orders.
      ​​

    If you have any details about delivery or special circumstances, please contact us as soon as possible.

Taxes

About consumption tax:

  • The selling price is inclusive of 10% consumption tax (excluding customs duties). When you pay, this tax will be taken into account in the price.

 

About Tariffs:

  • If the product is subject to customs duties during transportation, we will bear the burden. Customers can rest assured that they will receive the goods.

About the delivery company

1. Our products will be shipped using international express mail. ONE OF THE FOLLOWING SHIPPING COMPANIES IS SELECTED: SAGAWA EXPRESS, YAMATO TRANSPORT, FEDEX, DHL, OR UPS.

2. You can check the shipping status of your purchase on the tracking site of each delivery company.

Sagawa Express: https://www.sagawa-exp.co.jp/

Yamato Transport: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

UPS: https://www.ups.com/track?loc=ja_JP&requester=ST/

DHL: https://www.dhl.com/jp-ja/home.html

FEDEX: https://www.fedex.com/ja-jp/home.html

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